How Billing Works
Direct billing availability depends on your practitioner and insurance provider. Please review the current options below before your appointment.
Direct Billing by Practitioner
Telus Health is a billing portal used by many insurance providers. Availability through the portal does not guarantee that every plan can be billed directly. Please confirm your coverage with your insurer.
Shawna
- Yes
- Medavie
- No
- Pacific Blue Cross
- Yes
- Sun Life
- Yes
- Green Shield
- Yes
Emily
- Yes
- Medavie
- No
- Pacific Blue Cross
- Yes
- Sun Life
- Yes
- Green Shield
- Yes
Darcy
- Yes
- Medavie
- No
- Pacific Blue Cross
- Yes
- Sun Life
- No
- Green Shield
- Yes
Please note: Insurance policies vary. Even when direct billing is available, some plans require you to submit claims yourself.
Important Exceptions
ICBC & WorkSafeBC (WCB) Claims
Please note that Stillwater Wellness Clinic does not provide direct billing for ICBC or WorkSafeBC claims.
What to do if we cannot direct bill your session
If your insurance provider does not support direct billing, or if your visit is related to an ICBC/WCB claim, you will be required to pay for your treatment at the time of your appointment.
Don't worry, we make the self-submission process simple:
- Get Your Receipt: Immediately following payment, you will receive an official breakdown receipt.
- RMT Registration Info: This receipt includes your Registered Massage Therapist's official registration number with the College of Complementary Health Professionals of BC (CCHPBC).
- Submit to Your Provider: You can easily upload this receipt to your insurance provider's portal, mobile app, or claim form for prompt reimbursement.
How to Set Up Direct Billing
To ensure we can bill your provider at your upcoming appointment, please update your insurance details ahead of time. You can safely add your policy information directly through your Jane App member portal under your profile settings, or bring your insurance card with you to your next visit.